[section label=”Text Box” bg_color=”rgb(251, 241, 241)”]
[gap]
[row style=”collapse” col_style=”solid” col_bg=”rgb(255,255,255)” padding=”50px 50px 50px 50px”]
[col span=”3″ span__sm=”12″ span__md=”4″]
[ux_text font_size=”1.3″]
Return policy
[/ux_text]
[/col]
[col span=”9″ span__sm=”12″ span__md=”8″]
[ux_text font_size=”1.1″]
Africawa Return Policy
At Africawa, we strive to provide a seamless and satisfactory shopping experience for both buyers and vendors. However, we understand that sometimes returns may be necessary. Below are the return policies to ensure a smooth process for all parties involved:
1. Eligibility for Returns
– Products can be returned within 7 days of receipt if they are defective, damaged, or not as described.
– Items must be in their original packaging, unused, and in the same condition as when received.
– Some products, including perishable goods, personal care items, and custom-made products, may not be eligible for return. These exclusions will be clearly stated on the product page.
2. Initiating a Return
– Buyers must contact the vendor directly via their Africawa account to initiate a return.
– Provide proof of purchase, order details, and clear evidence (photos or videos) of the issue with the product.
– Vendors are required to respond within 48 hours of receiving a return request.
3. Vendor Responsibility
– Vendors are responsible for accepting returns for products that meet the criteria for return.
– Vendors must offer a full refund or product replacement at their discretion, based on the buyer’s preference.
– If the vendor agrees to the return, they are responsible for arranging the pickup or providing a shipping label for the return.
4. Refund Process
– Once the returned product is received and inspected by the vendor, the buyer will be notified of the refund approval or rejection.
– Refunds will be processed within 5-7 business days and will be issued through the original payment method or store credit, depending on the buyer’s preference.
5. Return Shipping Costs
– If the return is due to a vendor error (e.g., wrong item, damaged product), the vendor will cover the return shipping cost.
– If the return is due to the buyer’s personal preference (e.g., wrong size or color), the buyer will be responsible for the return shipping costs.
6. Exchanges
– Products can be exchanged within the return window if they are available in the desired variant (size, color, etc.).
– The buyer must follow the same process as a return to request an exchange.
7. Items Not Eligible for Return
– Perishable items, such as food and flowers.
– Personal hygiene products once opened.
– Customized or personalized items.
– Downloadable software or digital goods.
– Services like event tickets, spa appointments, and visa assistance, unless the vendor agrees to a refund based on the nature of the service.
8. Dispute Resolution
– In the event of a disagreement between the buyer and vendor regarding the return, Africawa’s support team will intervene to mediate the issue and provide a resolution based on the platform’s policies.
9. Affiliate Purchases
– If a buyer makes a purchase through an affiliate link and wishes to return the product, the standard return policy applies. Any commissions earned by the affiliate on that purchase will be adjusted accordingly if a refund is issued.
By adhering to these policies, Africawa ensures a transparent and fair return process, maintaining trust and satisfaction for both buyers and vendors.
[/ux_text]
[/col]
[/row]
[/section]